🧼 Refund & Return Policy

Effective Date: October 9, 2025

We want you to love your Springfield Soaps purchase. If you're not completely satisfied, we're here to help.

🛍️ Returns

• Eligibility: You may return unused, unopened products within 14 days of delivery.

• Condition: Items must be in their original packaging and in resellable condition.

• Non-returnable items: Due to hygiene and safety, we cannot accept returns on opened soaps, custom orders, or gift sets.

💸 Refunds

• Once your return is received and inspected, we’ll notify you via email.

• Lost items during shipping are not eligible for refunds (Replacement items will be shipped)

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable.

🔄 Exchanges

• We only replace items if they are defective or damaged. Contact us within 7 days of delivery with photos of the issue.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• We recommend using a trackable shipping service.

📬 How to Start a Return

Email us at cs@springfieldsoaps.com with your order number and reason for return. We’ll guide you through the next steps.